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In This Edition

 

Standards in Action: Handle My Complaint

Standards Australia Young Leaders Program 2013-14

Developing Australian Standards

New Australian Standard for Climate Change Adaptation

Public Comment: Children’s Nightwear Australian Standard

Meet Adam Murdoch: Australian Chair of IEC SC 61H, IEC Young Professional in 2010

 

World Standards Day: 14 October

New Australian Standard for Underground Utilities

Sector Updates

Drafts Open for Comment

Review of Aged Standards

Standards in Action: Handle My Complaint

Jo UcukaloWhen most of us encounter a complex consumer dispute, we run the other way. Not so for Jo Ucukalo, who found she was so adept at managing consumer disputes, she decided to set-up a company specialising in just that.

Graduating with bachelor degrees in both financial administration and civil engineering, Ms Ucukalo is more qualified than most to navigate complex technical and financial matters.

It has been that training – combined with a pragmatic approach and straight-forward thinking – that has enabled her to negotiate successful outcomes between consumers and organisations. The founder and CEO of Handle My Complaint (www.handlemycomplaint.com.au) is passionate leader in business improvement through complaint resolution and management.

Ms Ucukalo – a Standards Australia Young Leader – also recognises the value of Australian Standards as business development tools.

Participating in the revision of the Australian Standard - Customer satisfaction: Guidelines for complaints handling in organisations (AS ISO 10002-2006), Ms Ucukalo says she is gaining critical skills through the process.

“My ability to assess the impact of policy changes on the industry has improved out-of-sight. Working with committee members from different backgrounds and experiences has given me a deeper understanding of the issues facing the industry,” Ms Ucukalo said.

Standards Australia Young Leaders Program 2013-14

Standards Australia is pleased to announce the participants in our 2013-14 Young Leaders program.

“The Young Leaders program is critical to the development of our next generation of committee members and beyond,” said Colin Blair, Chief Executive Officer, Standards Australia.

Standards Australia invited young professionals to participate in the second year of Young Leaders program. The program will provide training and direct exposure to the standards development process, and develop the skills required to be successful in the standards committee environment and to act as ambassadors for their generation.

The Standards Australia Young Leaders for 2013-14 are Alexander Watson, Amy Seppelt, Ashley Martin, Christopher McGreal, Ishaan Khanna, Jemima Jackson, Damian Joseph, Randy Low, Santiago Corujeira Gallo, and Steven Humphries more

Developing Australian Standards

Brochure front coverStandards Australia often receives enquiries from stakeholders regarding the development of Australian Standards. The standards development process is a complex one, which we have sought to explain in our latest brochure outlining the role of Australian Standards in the public policy environment. The brochure explains the various stages of standards development. View the brochure here

New Australian Standard for Climate Change Adaptation

Standards Australia has completed work on the first Australian Standard dealing explicitly with the management of risks associated with climate change for communities and infrastructure.

“This voluntary standard is about appropriate risk management for climate change,” said Colin Blair, Chief Executive Officer, Standards Australia.

The Australian Standard will provide principles and guidelines on the identification and management of risks that communities and infrastructure face from climate change more

Public Comment: Children’s Nightwear Australian Standard

Standards Australia is seeking public comment on the Australian Standard on children’s nightwear.

“This is an important Australian Standard and we would encourage interested stakeholders to participate in the public comment process,” said Colin Blair, Chief Executive Officer, Standards Australia.

AS/NZS 1249 Children's nightwear and limited daywear having reduced fire hazard has undergone a number of revisions, with this edition containing a number of further significant changes more

Adam MurdochMeet Adam Murdoch: Australian Chair of IEC SC 61H, IEC Young Professional in 2010

Adam Murdoch became the Chair of SC (Subcommittee) 61H: Safety of electrically-operated farm appliances on 1 March 2013. He was an IEC 2010 Young Professional. The IEC spoke to Mr Murdoch about his vision for this subcommittee, his work in standardisation and what lies ahead more

World Standards Day: 14 October

Geneva: Today the international community faces shifting global markets as well as a need to balance remedies to macro-economic challenges with the urgent call for a meaningful response to climate change.

In this complex environment, international standards are powerful tools to lead positive change by detailing specifications that can open up global markets, create enabling business environments, spur economic growth and help mitigate and adapt to climate change more

New Australian Standard for Underground Utilities

Standards Australia has today launched a new Australian Standard which will – for the first time – outline a consistent approach towards the classification of information relating to subsurface utilities.

At present the existence and location of subsurface utilities can be difficult to establish and verify, which is the problem this standard seeks to address.

AS 5488-2013 Classification of Subsurface Utility Information is intended to improve public safety, reduce costly property damage, and provide more accurate information on the location and type of subsurface utilities than in the past more

Sector Updates

Stay across the latest Standards Australia news for your industry sector by viewing the latest Sector Update. Here you will find information on approved standards development projects, draft standards that are currently out for public comment, recently published documents and publications that have been withdrawn here

Drafts Open for Comment

An important stage in the development of an Australian Standard is the public comment period in which drafts are made publicly available in order for members of the general public to contribute their views on the content. A list of drafts currently open for comment is provided here

Review of Aged Standards

Standards Australia is committed to maintaining a contemporary and relevant suite of Australian Standards. Our 7,000 Australian Standards are robust and rigorous documents. To maintain their currency we require the ongoing support of relevant technical committees and to this end we are undertaking a comprehensive review more